Introduction
Welcome to Lobatio’s Privacy Policy. We value your privacy and are dedicated to the safeguarding of the personal data you entrusted to us. This policy summarizes how we collect, use, and protect your information based on the Hong Kong Data Protection Act and any other applicable law. Access to our website and its facilities are conditioned upon the acceptance of such practices described below.
Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our website. This may include:
- Personal Information: Name, contact details, address, and other information you provide when booking our gardening services or contacting us.
- Usage Data: Information about your interaction with our website such as your IP address, browser type, pages visited, and the time and date of your visit.
How We Use Your Information
We utilize the information provided above in offering you services, processing and managing cash-on-delivery transactions made through your gardening service bookings, among others.
To Improve Our Services: To gather usage statistics, so we may better understand how to improve our website and our service to you.
To Contact You: In order to respond to your queries, provide customer service and send you.
To Comply with Legal Obligations: To comply with requirements under Hong Kong Data Protection Acts and other applicable laws.
Data Protection and Security
We employ appropriate security measures to prevent unauthorized or unlawful processing of your personal data, and accidental loss or destruction of, or damage to, such data. Such security measures include encryption technology and secure server protocols. However, no data security systems are impenetrable, and we cannot guarantee that our systems will not be breached.
Disclosure of Personal Information
We do not disclose your personal data to third parties, except in the following scenarios:
- Service Providers: We disclose your personal data to our trusted third-party service providers who assist us in offering services, such as processors of payments. Such parties are obliged by agreements of confidentiality and are never allowed to use your data for purposes other than those described in the agreements.
- Law Requirements: We will disclose your information when we are compelled by law or in good faith to do so, in pursuance of any legal process, and in response to subpoenas, court orders, or other legal obligations.
- Business Transfers: In the event of a merger, acquisition, or any form of asset transfer, your personal data may be transferred as part of the transaction. We will notify you of such changes and also ensure your data remains protected.
Children’s Privacy
Our website and services are not directed to persons under the age of 18. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us personal information, please contact us. We will delete such information from our files.
Your Rights
Under the Hong Kong Data Protection Act, you have the following rights regarding your personal data:
- Access: You can contact us at any time to access the personal information we hold about you.
- Correction: You can request that we emend inaccuracies or incomplete data.
- Erasure: You may request us to erase your personal information, subject to applicable exceptions.
- Objection: You may object to the processing of your data for direct marketing purposes.
In order to exercise any of the rights set out above, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may change this Privacy Policy at any time in response to changing practices, technology, or legal requirements. Any such changes will be posted on our website, and the revised policy will be effective as of the posting date. We therefore encourage you to review this policy periodically so that you are up to date on our practices.
9. Contact Us
If you have any questions or would like to discuss this Privacy Policy or our data protection practices further, please don’t hesitate to contact us.
